Upon a successful AFS Advanced Enterprise implementation, AFS Technologies continues to provide the highest level of customer service through ongoing support and maintenance. As part of the Client’s Maintenance contract, AFS Technologies customer service staff is available to solve issues through phone, email, web or on-site visits.

The customer service organization has the ability to solve problems by working with the end user directly, or by remotely accessing the client’s system to fix the problem. System updates and bug-fixes can also be delivered by overnight delivery. All customer requests for assistance are logged into an on-line Customer Assistance Request (CARE) system to track the speed and effectiveness of our service delivery and your problem resolution.

Software Maintenance Plan includes:

Extended software warranty coverage with unlimited defect protection

Free annual software releases and quarterly patch updates that make your company’s investment in AFS software an appreciating asset

Unlimited 24 X 7 access to “Customer Connection” online customer self-service center

Live customer support (phone, fax, email, web) Monday through Friday 6:00am – 4:00pm Mountain Standard Time with guaranteed 4 hour response time. After hours live support also available.

Significant discounts on future purchases of additional AFS products and services

Unlimited subscription to AFS Today customer newsletter

AFS Technologies User Group membership eligibility

The Only Solution You’ll Ever Need

Because our applications are fully integrated, their business impact and value grows as you automate more of your business, and increases each year through annual software releases.   Once you purchase an AFS Technologies application and subscribe to our software maintenance plan, you will never need to purchase a replacement product.  Your investment in AFS software is protected against technical and functional obsolescence and is an appreciating asset that improves over time.  And AFS believes in constantly growing and meeting the challenges of the industry, investing in research, development and product improvement. Over $10 million has been invested since 2003 resulting in the industry’s leading product suite.