Unmatched Customer Support through on going Support and Maintenance

Upon a successful AFS Advanced Enterprise implementation, AFS Technologies continues to provide the highest level of customer service through ongoing support and maintenance. As part of the Client´s Maintenance contract, AFS Technologies customer service staff is available to solve issues through phone, email, web or on-site visits.

The customer service organization has the ability to solve problems by working with the end user directly, or by remotely accessing the client´s system to fix the problem. System updates and bug-fixes can also be delivered by overnight delivery. All customer requests for assistance are logged into an on-line Customer Assistance Request (CARE) system to track the speed and effectiveness of our service delivery and your problem resolution.

Software Maintenance Plan includes:

• No charge for bug fixes to covered software
• No charge for new version releases of covered products
• No charge for programming of interfaces to AFS peripheral products
• No charge monthly training webinars
• No charge for the first 15 minutes of any training or support CARE incident
• Reduced hourly rate for support services
• Availability of discounted Prepaid Support Blocks (10%-25% savings)
• Availability of after-hours support response
• Steep discounts on new AFS product licenses
• AFS Technologies User Group membership eligibility
• Live customer support with guaranteed max 4 hr response time
• After hours live support also available
• Unlimited 24X7 access to "Customer Connection" online customer self-service center
• Subscription to AFS Today customer newsletter
• Membership in the AFS Knowledgebase Forum

The Only Solution Youll Ever Need

Because our applications are fully integrated, their business impact and value grows as you automate more of your operations, and increases each year through annual software releases. Once you purchase an AFS Technologies application and subscribe to our software maintenance plan, you may never need to purchase a replacement product. Your investment in AFS software is protected against technical and functional obsolescence and is an appreciating asset that improves over time. And, AFS believes in constantly growing and meeting the challenges of the industry, investing in research, development and product improvement. Over $10 million has been invested since 2003 resulting in the industry´s leading product suite.

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